Advisera is a leading online provider of compliance products for small businesses – we cover GDPR, MDR, AS9100, IATF 16949, ISO 27001, ISO 9001, and other major ISO standards. We sell the products globally, and the main markets are North America, Europe, and Australia.
We are also one of the fastest-growing providers of online courses and specialized books on ISO standards. The company was founded 10 years ago and currently, we offer products in 13 languages and have customers in more than 100 countries worldwide.
Learn more about our brands at www.advisera.com
ABOUT THE ROLE
We have an immediate opening for an experienced Customer Support Engineer to join our growing international remote team. We are building and planning to build several SaaS products and are looking for an exceptional Customer Support Engineer to help us with complex customer requirements which are resolved usually by the development team and scale our client experience.
This is a full-time job. We will consider candidates from Europe only.
Our ideal candidate is a Customer Support Engineer with 2+ years of experience in customer support. The role will entail:
This exciting leading organization is currently on the hunt for a specialized Customer Support Specialist to work on a technical customer support solution.
We’re hiring an exceptional Customer Support Specialist to help us diagnose, monitor, provide and resolve client technical issues with our customer support team and developer team to scale our client experience with our new product in a high-growth market niche. You will:
Determining and documenting the best solution based on the issue and details provided by customers and the development team
Walk the customer through the problem-solving process
Document necessary information for an efficient handover to the development team
Create internal and customer-facing documentation
Collaborate with the customer support team and development team to ensure high customer satisfaction
Report to the Product Manager and work closely with other product owners to ensure the ultimate customer experience
Experience with technical and customer-facing support
Familiarity with CRM tools (ZenDesk)
Familiarity with Project Management Tool (Jira)
Proven experience as a help desk technician or other customer support role
Tech-savvy with working knowledge of basic software principles
Good understanding of SaaS solutions
Ability to diagnose and resolve basic technical issues
Proficiency in English
Familiarity with QA is a plus
Agile and Scrum are used and the customer support engineer should have an Agile mindset
Excellent communication skills
Customer-oriented and cool-tempered
Comfortable with a multicultural environment
English Language Proficiency
The candidate must be available within Central European Time working hours.
WHAT WE OFFER
You get to work in an impact-driven, dynamic environment with talented people from various cultural backgrounds
We give you the freedom to make your own decisions (we trust our people and are invested in their success)
Competitive salary & benefits
Environment to grow and broaden your skills
Possibility to do company-sponsored training, certifications, and workshops
This lead developer position is a fully remote role - you can choose where you work from, when you work, and how you work
We know that looking for a new role can be both exciting and time-consuming, and we truly appreciate your effort. Irena is an actual real live person and is looking forward to learning more about you and your interest in joining our team.
HOW TO APPLY
Please provide your CV and answer the questions below and provide more info about similar projects you were working on before.